Shipping & Returns

Each Pensiero piece is crafted with care, often made to order to ensure the highest standards of quality. Please allow 3–5 business days for production before your item ships. Once dispatched, you’ll receive a tracking number to follow your order’s journey. Delivery times may vary depending on your location, but we always strive to ensure your piece arrives safely and promptly.

We understand that shopping online,especially for leather goods and clothing, can be challenging since you can’t see, touch, or try them on before purchasing. If your item turns out to be the wrong size, too heavy, or simply not the right fit, you can return it within 30 days, no questions asked.

To initiate a return, please contact us within the 30-day window. We kindly ask that you cover the return shipping costs.

In the past, some customers have ordered multiple colors or styles with the intention of keeping just one and returning the rest at our expense. While we want to offer a hassle-free shopping experience, we’re a small business, and absorbing excessive return costs is not sustainable.

We appreciate your understanding and support!