Terms of service

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Pensiero – Terms of Service

Welcome to Pensiero! By accessing or using our website, products, and services, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
  • Pensiero reserves the right to update, modify, or discontinue any part of our website or services at any time.
  • While we strive to provide accurate product descriptions and images, slight variations may occur due to the nature of leather goods and fashion items.

2. Orders & Payments

  • All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order at our discretion.
  • Prices are listed in USD and may change without prior notice.
  • Payments must be made in full at the time of purchase. 

3. Shipping & Delivery

  • We process and ship orders as quickly as possible. Estimated delivery times may vary based on location, carrier delays, and customs processing.
  • Customers are responsible for providing accurate shipping information. Pensiero is not liable for orders lost due to incorrect addresses.

4. Returns & Exchanges

  • We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition.
  • Customers are responsible for return shipping costs. Refunds will be processed once the returned item is received and inspected.
  • For more details, please refer to our Return Policy.

5. Product Quality & Care

  • Our leather goods are crafted with high-quality materials. Natural variations in texture and color are normal and add to their unique character.
  • Proper care and maintenance are essential to preserve the longevity of our products. Please refer to our care guide for recommendations.

6. Intellectual Property

  • All content, images, logos, and designs on this website are the property of Pensiero and may not be used without written permission.

7. Limitation of Liability

  • Pensiero is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • Our total liability shall not exceed the total amount paid for the purchase in question.

8. Privacy Policy

  • Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

9. Governing Law

  • These Terms of Service are governed by the laws of Florida/United States. Any disputes will be resolved in the courts of Florida.